Shipping Policy

At Breeze, we offer complimentary shipping on all orders.

Order Processing

Orders are prepared and dispatched within 1–2 business days. Orders placed during weekends, public holidays, collection launches, or promotional periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

Estimated Delivery Times

Estimated delivery times begin from the date your order is dispatched:

United Kingdom: 2–5 business days
Europe: 3–8 business days
Rest of the world: 5–12 business days

These timeframes are estimates and may vary depending on the destination, local courier operations, customs clearance, public holidays, and circumstances outside our control.

Complimentary Worldwide Shipping

Shipping is complimentary for all Breeze orders. The available delivery service may vary depending on the destination and parcel weight.

Breeze currently ships to most international destinations. Where we are unable to deliver to a selected address, our team will contact you after your order has been placed.

Duties and Taxes

For destinations where duties and taxes are included in the delivery service, no additional import charges should be requested upon arrival.

For certain international destinations, orders may be shipped on a Delivered Duty Unpaid basis. In these cases, local customs duties, import taxes, or handling fees may be charged by the destination country. These charges are determined by local authorities and remain the responsibility of the customer.

Any applicable duties or taxes will be communicated at checkout where possible.

Tracking Your Order

Tracking information will be provided by email once your order has been dispatched. Please allow up to 24 hours for the tracking link to become active.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout. Breeze cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Once an order has been dispatched, we may not be able to amend the delivery address.

Delivery Delays

While we work closely with our delivery partners to ensure orders arrive within the estimated timeframe, delays may occasionally occur due to customs procedures, weather conditions, courier disruptions, public holidays, or other circumstances outside our control.

Breeze is not responsible for delays caused by customs authorities or local delivery partners, but our team will assist wherever possible.

Lost or Missing Parcels

If your tracking information shows that your parcel has been delivered but you have not received it, please check with members of your household, neighbours, reception, concierge, or the designated safe place at your address.

Please contact us as soon as possible if your parcel remains missing so that we can raise an investigation with the delivery partner.

Questions About Your Delivery

For any questions regarding your order or delivery, please contact our customer care team and include your order number.