Returns Policy

We hope you love your Breeze pieces. Should you wish to return an item, you may request a return within 14 days of receiving your order.

Return Conditions

To be eligible for a return, all items must be:

• Unworn, unused and unwashed

• In their original condition

• Returned with all original tags attached

• Returned with the hygiene sticker fully attached and intact

• Free from marks, makeup, deodorant, perfume, tanning products, odours or any other signs of wear

• Returned in their original protective packaging

For hygiene reasons, swimwear cannot be returned once the hygiene sticker has been removed, altered or damaged.

Please try on all swimwear over your own underwear and take care when trying on the pieces.

Breeze reserves the right to refuse a return that does not meet the conditions above. Items returned in an unsuitable condition may be sent back to the customer.

Requesting a Return

To request a return, please contact our customer care team within 14 days of receiving your order and include:

• Your full name

• Your order number

• The item or items you wish to return

• The reason for your return

Once your return has been approved, we will provide you with the relevant return instructions.

Items must be returned within 14 days of notifying us that you wish to return your order.

Please do not send an item back without first requesting and receiving return authorisation.

Return Shipping

The cost of returning an item is the responsibility of the customer unless the item received is faulty, damaged or incorrect.

We recommend using a tracked and insured delivery service, as Breeze cannot accept responsibility for returned parcels that are lost or damaged in transit.

Original complimentary delivery costs are non-refundable.

Refunds

Once your return has been received, it will be inspected to ensure that it meets our return conditions.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Any applicable duties, taxes or customs charges paid directly by the customer are non-refundable by Breeze.

Faulty, Damaged or Incorrect Items

Every Breeze order is carefully inspected before dispatch.

Should you receive an item that is faulty, damaged or different from the item ordered, please contact our customer care team as soon as possible and include your order number and clear photographs of the item.

Where the item is confirmed to be faulty, damaged or incorrect, Breeze will arrange an appropriate replacement or refund and cover the reasonable return delivery cost.

Exchanges

We do not currently offer direct exchanges.

To select a different size, colour or style, please return the original item in accordance with this policy and place a new order.

Final Sale Items

Items clearly marked as final sale are not eligible for return unless they are faulty, damaged or incorrect. This does not affect your statutory rights.